Virtual Support Specialist

1 week ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱800,000 - ₱1,000,000
Job Overview

We're seeking skilled customer service professionals to support our high-impact projects with top brands. This is a wonderful opportunity to contribute your expertise and passion for delivering exceptional customer experiences.

Key Responsibilities:
  • Provide prompt, efficient, and professional assistance via phone calls.
  • Utilize effective problem-solving skills to resolve customer issues on the first call.
  • Research and retrieve relevant information across systems to meet customer needs.
  • Maintain accurate records of interactions and process claims efficiently.
  • Guide customers through available options to find the best solutions.
  • Adhere to established scripts, policies, and procedures while utilizing available resources.
  • Protect customer privacy and handle sensitive information responsibly.
  • Elevate complex issues to the appropriate team members when necessary.
  • Stay current with ongoing training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements:
  • Must be at least 18 years old
  • High school diploma or equivalent required
  • Previous experience in call centers is essential
  • Familiarity with working from home environments is beneficial
  • Strong command of the English language is necessary
  • Typing speed of 20+ WPM is required
  • A reliable high-speed internet connection is essential
  • Basic proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) is necessary
  • Familiarity with Windows operating systems is required
  • Skillful in troubleshooting and follow-up is essential
  • Able to multitask and self-manage effectively is necessary
  • Excellent interpersonal skills are required

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