Invoice to Cash Specialist

2 days ago

Paranaque City, Calabarzon, Philippines Johnson & Johnson Full time ₱500,000 - ₱1,000,000 per year
Job Function:

Professional
Job Description:Major Duties & Responsibilities
  • Monitor assigned accounts and follow company strategies to collect outstanding debts
  • Contact customers regarding collections of outstanding accounts
  • Make outbound calls and receive inbound calls to collect on delinquent accounts.
  • Negotiate payment plans with customers.
  • Research and resolve billing issues.
  • Update customer accounts and document all collection efforts.
  • Escalate accounts to management when necessary.
  • Manage sales Order Releasing
  • Work on continuous improvement programs to standardize and improve the efficiency of collection and dispute process across various entities
  • Other ad-hoc tasks assigned by manager
QualificationsEducation:
  • A minimum of a bachelor's level degree or equivalent is required, preferably in accounting, finance, or related business discipline
Experience and Skills Required:
  • 0-2 years of relevant work experience
  • Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred. If not possible.
  • Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders, particularly within NA cultures
  • Willing to work night shift
  • Basic Negotiation skills
  • Analytical and problem solver
  • Willing to work onsite in Edison Road, Merville, Parañaque
  • Willing to work on a temporary hybrid setup
Required Knowledge, Skills, and Abilities:Preferred Knowledge, Skills and Abilities:

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