Chat Support Associate: Delivering Exceptional Customer Experiences

12 hours ago


Davao City, Davao, Philippines Goodfellas Autoworx Full time

We are seeking a skilled and customer-focused individual to join our team at Goodfellas Autoworx as a Chat Support Associate. As a key member of our customer service team, you will be responsible for providing superior support by responding to inquiries, resolving problems, and ensuring a positive customer experience.

Responsibilities
  • Customer Engagement: Engage customers in real-time chat conversations, providing prompt and accurate responses to their inquiries, concerns, and requests.
  • Troubleshooting and Problem-Solving: Assist consumers with troubleshooting technical issues, product inquiries, and service-related issues by analyzing problems, asking penetrating questions, and leading customers through step-by-step solutions.
  • Product/Service Information: Provide comprehensive information about products or services' attributes, pricing, specifications, and availability to assist consumers in making informed purchase decisions.
Qualifications
  1. English Comprehension: Proficient in understanding different levels of English comprehension.
  2. Education: High school diploma or equivalent (Associate's or Bachelor's degree preferred).
  3. Experience: Previous experience in customer service or a related role is a plus.
  4. Problem-Solving Skills: Strong problem-solving and decision-making abilities.
  5. Interpersonal Skills: Empathetic and patient with exceptional interpersonal skills.
  6. Multitasking: Ability to multitask, prioritize, and manage time effectively.
  7. Customer Service Software: Skilled in using customer service software and CRM systems.
  8. Adaptability: Adaptability and flexibility to work in a fast-paced environment.
  9. IT Terminologies: Foundational knowledge of different IT terminologies and comfort in working with them.

We offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply.



  • Davao City, Davao, Philippines Neksjob Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Neksjob. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.About the RoleThis is a full-time opportunity that requires excellent communication skills, a...


  • Davao City, Davao, Philippines Fair Trade Outsourcing Full time

    Fair Trade Outsourcing seeks highly skilled and dedicated professionals to join our team as Customer Support Associates.About the RoleWe are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound interactions. Our goal is to...


  • Davao City, Davao, Philippines 530 Customer Solutions Full time

    We are 530 Customer Solutions, a dynamic and supportive organization seeking dedicated individuals to join our team as Business Development Associates. Our ideal candidates will work from the comfort of their own homes in Davao City.Job DescriptionAs a Business Development Associate, you will be responsible for delivering exceptional customer service and...


  • Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

    About the RoleWe are seeking a highly motivated Customer Support Associate to join our team. This role will be responsible for delivering exceptional customer service and support to our clients.


  • Davao City, Davao, Philippines Neksjob Full time

    About NeksjobNeksjob is a dynamic organization that values its customers and strives to provide exceptional support.Job SummaryWe are seeking a highly skilled and customer-focused Client Support Associate to join our team. This role involves providing top-notch support to our clients through various communication channels, including phone, email, and...


  • Davao City, Davao, Philippines Neksjob Full time

    About UsNeksjob is an innovative company that values exceptional customer service.Job SummaryWe are seeking a highly skilled Senior Customer Experience Associate to join our team. This role will focus on delivering outstanding customer satisfaction by providing timely assistance and maintaining in-depth product knowledge.Responsibilities:Provide support to...


  • Davao City, Davao, Philippines Neksjob Full time

    Job SummaryWe are seeking a highly skilled Customer Support Associate to join our team at Neksjob. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest levels of satisfaction.About NeksjobNeksjob is a leading organization dedicated to providing top-notch products and services...


  • Davao City, Davao, Philippines Neksjob Full time

    We are seeking a highly skilled Customer Support Associate to join our team at Neksjob. This role is perfect for individuals who are passionate about delivering exceptional customer experiences.Key Responsibilities:Answering incoming calls from customers, listening attentively to their concerns or questions, and providing accurate and helpful information to...


  • Davao City, Davao, Philippines Neksjob Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Associate. This role is perfect for those who enjoy helping others and providing exceptional service.About UsNeksjob is a dynamic and growing company that values its customers above all else. We are committed to delivering high-quality products and services that...


  • Davao City, Davao, Philippines TORCH Solutions Full time

    We are seeking a skilled Customer Support Associate to join our team at TORCH Solutions. In this role, you will be responsible for providing exceptional customer service and support to our clients. About the RoleThis is an exciting opportunity to work in a dynamic and fast-paced environment where you will have the chance to grow and develop your skills. As a...


  • Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

    Urgent Hiring for Talent Outsourcing Channel SolutionsWe are seeking a highly skilled Technical Support Associate to join our team at Talent Outsourcing Channel Solutions.Job OverviewThis is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer...


  • Davao City, Davao, Philippines Neksjob Full time

    About NeksjobAt Neksjob, we are dedicated to providing exceptional customer service and support. As a Customer Service Support Associate, you will play a vital role in ensuring our customers receive the highest level of service and satisfaction.The RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Support...


  • Davao City, Davao, Philippines Neksjob Full time

    We are seeking a highly skilled Customer Support Associate to join our team at Neksjob in Davao. This role involves providing exceptional customer service, resolving issues efficiently, and ensuring a positive experience for our clients.Key Responsibilities:Respond to incoming calls from customers, actively listening to their concerns or questions and...


  • Davao City, Davao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    TORCH Solutions Email Support Job OpportunityAt TORCH Solutions, we are looking for a highly skilled and dedicated individual to join our team as an Email Support Associate. As a key member of our support team, you will be responsible for providing exceptional customer service through email communication.About the Role:We offer a competitive salary range of...


  • Davao City, Davao, Philippines Neksjob Philippines Full time

    Neksjob Philippines is currently seeking a skilled Retail Support Specialist - Customer Engagement to join our team. As a Retail Support Specialist - Customer Engagement, you will be responsible for providing exceptional customer service through various communication channels including chat, ticketing, and voice.About the RoleThis is a fantastic opportunity...


  • Davao City, Davao, Philippines Neksjob Full time

    At Neksjob, we are seeking a highly skilled Customer Support Specialist to join our team as a Brand Advocate. In this role, you will be the primary point of contact for clients and customers of our partner brands, delivering exceptional support and building strong relationships.About the RoleThe ideal candidate will possess excellent communication skills,...


  • Davao City, Davao, Philippines Neksjob Full time

    Neksjob is seeking a dedicated and enthusiastic Customer Service Representative to join our Telco Account team. Our ideal candidate will have a strong background in customer service, excellent communication skills, and a solid understanding of telecommunications products and services.This role involves providing top-notch support to customers, resolving...


  • Davao City, Davao, Philippines Gratitude Philippines Full time

    At Gratitude Philippines, we are currently seeking highly motivated individuals to fill the role of Telecom and Customer Support Specialist. This position is perfect for those who are passionate about delivering exceptional customer service and have a strong desire to work in a fast-paced environment.The ideal candidate will have excellent communication and...


  • Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

    At Talent Outsourcing Channel Solutions, we are looking for exceptional individuals to join our Davao team as Customer Service Support Agents. This role is a fantastic opportunity for those who excel in providing top-notch customer service and resolving complex issues with poise and professionalism.The ideal candidate will possess excellent communication...


  • Davao City, Davao, Philippines Lexie Staffing and Business Consulting Full time

    About Lexie Staffing and Business ConsultingWe are a dynamic staffing and business consulting firm seeking highly skilled individuals to join our team as Sales and Customer Support Experts. As a valued member of our organization, you will play a crucial role in providing exceptional customer service and sales support to our clients.Estimated Salary: $40,000...