Email Support Associate

6 days ago


Davao City, Davao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time
TORCH Solutions Email Support Job Opportunity

At TORCH Solutions, we are looking for a highly skilled and dedicated individual to join our team as an Email Support Associate. As a key member of our support team, you will be responsible for providing exceptional customer service through email communication.

About the Role:

  • We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience.
  • As an Email Support Associate, you will be working in a dynamic environment where you will have the opportunity to grow and develop your skills.
  • You will be part of a talented team that is passionate about delivering outstanding results.

Responsibilities:

  1. Attend to customer enquiries through emails in a timely and accurate manner.
  2. Stay on top of campaigns and promotional releases to ensure timely responses.
  3. Communicate customer feedback to internal stakeholders to champion new processes to better serve our customers.
  4. Maintain a positive, empathetic, and professional attitude towards customers at all times.

Required Skills and Qualifications:

  • At least 1 year of experience in email management.
  • Proficiency with different email management software, preferably Zendesk.
  • Flexible in shifting schedules to meet business needs.

Benefits:

  • A competitive salary range of $45,000 - $65,000 per year.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.

Languages: English



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