Email Support Associate
6 days ago
At TORCH Solutions, we are looking for a highly skilled and dedicated individual to join our team as an Email Support Associate. As a key member of our support team, you will be responsible for providing exceptional customer service through email communication.
About the Role:
- We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience.
- As an Email Support Associate, you will be working in a dynamic environment where you will have the opportunity to grow and develop your skills.
- You will be part of a talented team that is passionate about delivering outstanding results.
Responsibilities:
- Attend to customer enquiries through emails in a timely and accurate manner.
- Stay on top of campaigns and promotional releases to ensure timely responses.
- Communicate customer feedback to internal stakeholders to champion new processes to better serve our customers.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
Required Skills and Qualifications:
- At least 1 year of experience in email management.
- Proficiency with different email management software, preferably Zendesk.
- Flexible in shifting schedules to meet business needs.
Benefits:
- A competitive salary range of $45,000 - $65,000 per year.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
Languages: English
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