Customer Service Support Associate

19 hours ago


Davao City, Davao, Philippines Neksjob Full time
About Neksjob

At Neksjob, we are dedicated to providing exceptional customer service and support. As a Customer Service Support Associate, you will play a vital role in ensuring our customers receive the highest level of service and satisfaction.

The Role

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Support Associate. In this role, you will be responsible for responding to incoming calls from customers, answering their questions and inquiries, troubleshooting problems, and providing information and handling complaints regarding our products or services.

Key Responsibilities
  1. Respond to incoming calls from customers in a timely and professional manner.
  2. Answer customer questions and inquiries accurately and efficiently.
  3. Troubleshoot problems and provide solutions to customers.
  4. Provide information and handle complaints regarding our products or services.
Requirements
  • High School Graduate with diploma/certificate
  • At least 1 year Call Center Experience
  • Must not be enrolled/student
  • Willing to work full time and in shifting schedule (no part time)
  • Average to excellent English communication skills
  • Computer literate and with good web navigation skills
  • Willing to work on site
Benefits
  • Competitive Salary
  • Exciting Performance Bonuses & Account Specific Allowances
  • Career Advancement Opportunities
  • Promote Within the Company


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