Patient Support Specialist
2 days ago
We are seeking a skilled professional to fill the position of New Patient Representative. This role involves supporting patients at the beginning of their care journey.
Key Responsibilities- Process new patient referrals and ensure accurate documentation
- Verify insurance eligibility and update referral logs
- Organize medical documents in our system
- Coordinate with patients, providers, and internal teams via phone, chat, and email
- Handle tasks and requests promptly and precisely
- Maintain smooth team communication through regular updates
- 2+ years of experience in insurance verification and authorization
- Strong knowledge of Medicare, Medicaid, commercial insurance, and referral/authorization processes
- Excellent attention to detail, organization, and time management skills
- Proficient with Microsoft Office (Word & Excel) and comfortable with EMR systems
- Professional communication skills and ability to remain calm under pressure
- Bonus: Prior physical therapy or healthcare experience
This opportunity allows you to make a meaningful impact while working in a dynamic team environment.
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