Patient Experience Coordinator

1 day ago


Lipa City, Calabarzon, Philippines beBeeCare Full time $50,000 - $70,000

We are seeking a compassionate and detail-oriented professional to guide patients through complex healthcare journeys with empathy and professionalism.

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  • Act as the main point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
  • Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
  • Coordinate with healthcare providers and specialists to deliver seamless patient experiences.
Care Navigation & Education
  • Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.
  • Educate patients on available services, preventative care, and next steps.
  • Manage referrals to specialists, ensuring patients are directed to the most suitable providers for their needs.
Emotional Support & Advocacy
  • Provide compassionate listening and emotional support to patients managing complex medical issues.
  • Address concerns empathetically and advocate for patients' needs throughout their healthcare journey.
Data & Documentation
  • Accurately document patient interactions, maintain case notes, and update records in CRM and health system tools.
  • Track and report patient outcomes to identify opportunities for workflow improvements.
Process Improvement & Collaboration
  • Provide feedback to internal teams on patient needs and operational enhancements.
  • Work cross-functionally to optimize workflows and ensure efficient, high-quality care navigation.

As a Patient Care Navigator, you will have the opportunity to work remotely and enjoy a flexible schedule. You will also receive generous paid time off and access to ongoing training and development resources.

We are committed to providing a supportive and inclusive work environment that fosters growth and collaboration among our team members. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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