
Patient Experience Coordinator
1 day ago
We are seeking a compassionate and detail-oriented professional to guide patients through complex healthcare journeys with empathy and professionalism.
">- Act as the main point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
- Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
- Coordinate with healthcare providers and specialists to deliver seamless patient experiences.
- Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.
- Educate patients on available services, preventative care, and next steps.
- Manage referrals to specialists, ensuring patients are directed to the most suitable providers for their needs.
- Provide compassionate listening and emotional support to patients managing complex medical issues.
- Address concerns empathetically and advocate for patients' needs throughout their healthcare journey.
- Accurately document patient interactions, maintain case notes, and update records in CRM and health system tools.
- Track and report patient outcomes to identify opportunities for workflow improvements.
- Provide feedback to internal teams on patient needs and operational enhancements.
- Work cross-functionally to optimize workflows and ensure efficient, high-quality care navigation.
As a Patient Care Navigator, you will have the opportunity to work remotely and enjoy a flexible schedule. You will also receive generous paid time off and access to ongoing training and development resources.
We are committed to providing a supportive and inclusive work environment that fosters growth and collaboration among our team members. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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