Patient Experience Specialist
1 day ago
This is a key position that supports the delivery of exceptional patient care. The ideal candidate will have strong organizational skills, excellent communication abilities, and a genuine passion for delivering outstanding patient outcomes.
Key Responsibilities- Respond promptly and professionally to incoming calls.
- Make outbound calls to patients for appointment reminders, follow-ups, and rescheduling.
- Address patient inquiries via text messages and emails with accurate and timely information.
- Return patient phone messages through the answering service to ensure all inquiries are addressed.
- Scheduling & Coordination: Schedule and reschedule patient appointments according to provider availability; contact patients who missed appointments to reschedule and re-engage them; manage the triage process by routing calls to the appropriate departments or staff; assist in creating new patient referrals and coordinate with patients to complete scheduling.
- Administrative Support: Handle faxes: upload documents, reroute faxes to relevant departments, and manage new patient documentation; maintain and update patient records by mirroring data between Practice Fusion and AdvancedMD systems; ensure confidentiality and accuracy of patient information in compliance with HIPAA guidelines.
- Operational Excellence: Multitask across phone, email, and text communication while maintaining high-quality service; follow up on pending authorizations, lab results, or documentation as directed by the provider or practice; provide administrative support and patient-related tasks as needed.
- Proven experience working in a healthcare setting (patient coordination or similar role preferred).
- Excellent English communication skills (both written and verbal).
- Strong organizational and multitasking abilities in a fast-paced environment.
- Familiarity with electronic health record (EHR) systems like Practice Fusion and AdvancedMD (preferred but not required; training provided).
- Proficiency with office software, email systems, and document management.
- High attention to detail and accuracy when handling sensitive patient data.
- Ability to work U.S. business hours and collaborate with a remote team.
Competitive compensation and benefits package.
Additional InformationTraining will be provided for those without prior experience with EHR systems.
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