Bilingual Customer Support Associate

6 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time ₱80,000 - ₱100,000

Job Title: Customer Service Representative

Description:

We are seeking a highly motivated and dedicated individual to join our customer service team. As a key member, you will be responsible for delivering exceptional customer experiences across multiple communication channels.

This role requires strong verbal and written communication skills, with the ability to empathize and resolve customer inquiries in both English and Spanish. The ideal candidate is passionate about delivering exceptional customer service and thrives in a fast-paced environment.

Key Responsibilities:
  • Handle inbound and outbound calls with professionalism and empathy
  • Respond to customer inquiries via phone, email, and chat
  • Understand customer needs and provide accurate, timely solutions
  • Research internal systems to resolve issues and coordinate with other departments as needed
  • Follow client-specific processes, scripts, and compliance protocols
  • Use technology platforms to manage accounts and document interactions
  • Escalate unresolved concerns to the appropriate team or supervisor
  • Ensure first-contact resolution through effective problem-solving
Candidate Qualifications:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Fluent in Spanish and English (spoken and written)
  • Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent
  • Typing speed of 40+ WPM with 95% accuracy
  • Grammar assessment score ≥ 85% and comprehension score ≥ 90%
  • Strong written and verbal communication skills
  • Familiarity with Windows PC applications and ability to learn new systems
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Benefits:
  • HMO coverage plus a dependent
  • Dental coverage
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace

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