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B2B Collections Professional

1 week ago

Manila, National Capital Region, Philippines RealPage, Inc. Full time
B2B Collections Professional

This position requires strong knowledge of collection processes and AR Policies & Procedures.

The B2B Collections Professional collects on outstanding accounts receivable by communicating with clients to resolve issues.

Main Responsibilities:

  • Contacts customers via calls and sends follow-up emails to past due accounts in the assigned portfolio.
  • Ensures timely collections, including escalation, managing customer relationships, and account research.
  • Forwards offsets/adjustments to appropriate personnel.
  • Researches disputed delinquent account balances and finds solutions for early payments.
  • Recommends escalated collection efforts and 3rd party collections.
  • Answers inbound calls promptly.
  • Analyzes assigned accounts and executes a plan for collection and reconciliation.
  • Discusses payment arrangements with product teams.
  • Accountable for contacting clients, account reconciliation, billing research, credit request submission, and cash application analysis.
  • Interacts with inter-departmental associates to resolve issues.
  • Determines which accounts to put on hold due to non-payment.
  • Works closely with Management to maximize collections and provide weekly reports.
  • Understands contract terms to maximize collections.

Required Knowledge/Skills/Abilities:

  • Minimum of 2 years' experience in Business-to-Business Accounts Receivable Collections required.
  • Strong knowledge of collection processes and AR Policies & Procedures.
  • Research and reconciliation skills required.
  • Excellent negotiation and customer service skills required.
  • Average proficiency with MS Excel and Microsoft Office Suite required.
  • Excellent verbal and written communications skills.
  • Strong attention to detail and excellent follow-up skills required.
  • Ability to prioritize and manage multiple tasks.
  • Must be able to work well with individuals at all levels inside and outside of the organization.
  • Self-Starter with the ability to work with minimal supervision.
  • Flexible to work overtime as required.