Exceptional Client Services Specialist

16 hours ago

Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Job Opportunity: Customer Service Representative

Our organization seeks a dedicated and results-driven Customer Service Representative to deliver exceptional service to clients across multiple channels while supporting key marketing initiatives. This role combines operational customer care duties with marketing-related tasks, including assisting with e-commerce campaigns, client communications, and digital engagement. The position requires accuracy, efficiency, and a strong understanding of luxury service standards to reflect our brand's reputation.

Key Responsibilities:
  • Respond to client enquiries across email, phone, and social channels in line with our luxury service standards.
  • Manage daily live chat conversations with online platform clients, upholding our company's high standards.
  • Reply to social media reviews and monitor the customer care and information inbox, handling all communication promptly.
  • Act as the primary point of contact for client concerns requiring escalation, consulting with colleagues and stakeholders to ensure timely resolution.
  • Keep stakeholders informed of complex enquiries, client concerns, and trends.
  • Maintain accurate records of all client interactions and update relevant stakeholders on outcomes.
  • Consult with colleagues and relevant stakeholders to provide accurate information on products, pricing, stock availability, deliveries, returns, and warranties.
Required Skills and Qualifications:
  • A bachelor's degree in business, marketing, or a related field.
  • Experience in a similar position within a related industry.
  • Intermediate to advanced Microsoft Excel skills and proficiency in merchandise or ERP systems.
  • Strong organizational skills and high attention to detail, particularly in data entry.
  • Proven ability to manage competing priorities in a fast-paced, deadline-driven environment.
  • Strong verbal and written communication skills with the ability to liaise across teams.
  • Resilient and with the ability to give and receive constructive feedback.
  • Ability to build trust, influence, and coach at all levels.
Benefits:

This is an entry-level, full-time opportunity that offers the chance to grow professionally and develop valuable skills in a dynamic environment. If you are a motivated and detail-oriented individual looking for a challenging role that aligns with your career goals, we encourage you to apply.

Seniority level:
  • Entry level
Employment type:
  • Full-time
Job function:
  • Other
Industries:
  • Outsourcing and Offshoring Consulting

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