Exceptional Client Experience Specialist

11 hours ago

Province of Palawan, Mimaropa, Philippines beBeeCustomerService Full time ₱20,000 - ₱30,000

Career Opportunity in Customer Service

The Customer Service Representative role is a key position that requires excellent communication skills, empathy, and a passion for delivering exceptional customer experiences.

As a CSR, you will be responsible for resolving client issues, providing timely and accurate information, and escalating complex concerns to senior representatives as needed. You will also be part of a dynamic team that empowers clients in the digital era.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat with a high level of proficiency in both written and verbal communication.
  • Resolve customer complaints and concerns in a timely and professional manner.
  • Provide product information, answer questions, and offer solutions to customers.
  • Escalate complex customer issues to senior representatives as needed.
  • Continuously improve knowledge of products and services to provide accurate information to customers.
Requirements:
  • Senior High School Graduate or equivalent.
  • At least 6+ months of experience in any BPO healthcare-related field.
  • Excellent written and verbal communication skills.
  • Ability to work from home.
Why this Role?
  • Competitive Compensation and Benefits.
  • Clear Career Growth Paths.
  • Supportive Work Environment.
  • Ongoing Training and Development.
  • Exciting Opportunities in a Growing Industry.

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