Client Experience Director

2 weeks ago


Manila, National Capital Region, Philippines Empower Business Process Services Inc. Full time
Job Description

The Client Experience Director will lead the management of client relationships, communicate clearly and efficiently with visa agents, and their team leads, ensuring they deliver quality service to our clients.

You will also collaborate with our team, excel at in-person office work, and work closely with our visa petition Team Leaders and full-time employees, ensuring smooth coordination and sharing best practices.

Maintaining high-quality standards is crucial in this role, where you will handle teams dealing with a high volume of cases without sacrificing quality, adhering to the company's procedural guidelines.



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