Customer Support Associate

2 weeks ago


Porac, Philippines beBeeService Full time ₱2,000 - ₱3,000
Customer Service Representative Job Description

We are seeking a reliable and detail-oriented individual to join our team as a Customer Service Representative. This role involves processing refunds, creating shipping labels, and handling inbound customer calls.

Key Responsibilities
  • Process refunds for online orders accurately and promptly.
  • Generate and manage shipping labels for outgoing packages.
  • Answer customer phone calls with professionalism and clarity.
  • Maintain accurate records and follow internal procedures.
  • Collaborate with team members to ensure timely order resolution.
Requirements
  • Excellent English communication skills (spoken and written).
  • Clear speaking voice with minimal accent.
  • Strong attention to detail and organizational skills.
  • A stable, high-speed internet connection.
  • The ability to follow instructions and work independently.
Preferred Qualifications
  • Previous experience in e-commerce, customer service, or logistics.
  • Familiarity with online order platforms and shipping tools.

As a Customer Service Representative, you will play a key part in ensuring smooth order fulfillment and excellent customer service. You will be responsible for processing refunds, creating shipping labels, and handling inbound customer calls. We are looking for someone who is reliable, detail-oriented, and able to work independently.



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