Current jobs related to Team Leader | Payroll Analyst| Philippines - Porac - Peak Support, LLC
-
Executive Assistant
3 weeks ago
Porac, Philippines Wingman Group PTY LTD Full timeWe are seeking a highly organized, detail-oriented, and proactive Executive Assistant to provide administrative support to client. This full-time position requires exceptional communication skills, the ability to manage multiple tasks efficiently, and the ability to handle confidential information with discretion. The ideal candidate will be experienced in...
-
Construction Estimator
3 weeks ago
Porac, Philippines INTELASSIST INC. Full timeOverview Work Set-Up: First 2-weeks you are required to work onsite for training/onboarding before transitioning to fully remote/wfh. Work Schedule: Mondays to Fridays, 9:00 pm to 6:00 am (Nightshift) Duties and Responsibilities: The Construction Estimator will review plans, perform takeoffs and create detailed estimates of such scope. The estimate...
-
Freight Broker
2 weeks ago
Porac, Philippines Challenger Motor Freight Inc. Full timeOverview Challenger is seeking motivated individuals to join our team as Freight Broker (Operating) Agent. As a Freight Broker Agent, you'll play a pivotal role in expanding our customer base and providing tailored solutions using our network of carriers and providers. Our agents have the autonomy to determine how and where they allocate their time to...
-
Digital Project Manager
3 weeks ago
Porac, Philippines Clarke Point Pte Ltd Full timeCompany Overview Road Central is an innovative Australian tech start-up transforming road-freight logistics nationwide. Powered by a modern Python/Django platform on AWS, the company streamlines freight movements, boosts operational efficiency, and brings real-time transparency to carriers, shippers, and drivers. The team values practical innovation,...
-
Property Operations Coordinator
2 weeks ago
Porac, Philippines BH Properties Full timePROPERTY OPERATIONS COORDINATOR COMPANY BH Properties is a privately held commercial real estate investment firm focused on value-add acquisitions in office, industrial, retail, and multi-family properties throughout the Western United States, along with investments in distressed debt and ground leases. The Company is vertically integrated, with offices...
-
Social Worker
4 days ago
Porac, Pampanga, Philippines Union Galvasteel Corporation Full time ₱300,000 - ₱450,000 per yearJOB DESCRIPTIONJob Purpose:The Community Liaison Specialist is responsible for building and maintaining effective communication channels between the organization and the local community. The role aims to foster positive relationships, ensure that the community's concerns and needs are represented within the organization, and help to resolve any conflicts or...

Team Leader | Payroll Analyst| Philippines
4 weeks ago
All Jobs > Team Leader | Payroll Analyst| Philippines
Team Leader | Payroll Analyst| Philippines
Fully Remote
Description
Peak Support and our Work-from-Home PLUS model
At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.
We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.
Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.
What you’ll do:
- Act as the main point of contact for all team members regarding questions about any processes or products.
- Work hand in hand with Training associates to get new hires up to speed.
- Review calls and tickets to ensure that SLAs are met.
- Send nightly updates or end-of-day reports.
- Handle calls and tickets as needed and continue to provide excellent service to clients or customers.
- Monitor calls and assist with Quality Assurance audits.
- Periodically or daily, monitor the team’s attendance.
- Update the leadership team on any issues/updates about the accounts.
We’re looking for a Team Leader with:
- Strong verbal and written English skills.
- A strong background in performance management concepts.
- Openness to shifting schedules, flexibility regarding work hours, and availability to work on holidays.
- Excellent coaching knowledge and skills.
- Ability to work under pressure.
- Above-average English written and verbal communication skills.
- Demonstrated track record in achieving targets and improving agent performance.
- Service and customer-focused mindset.
- Strong analytical skills and attention to detail.
- Strong decision-making and problem-solving abilities.
- Knowledge of call center tools and processes.
- Ability to develop a plan and lead the team by allocating resources, assigning responsibilities, coordinating, communicating, and participating in activities necessary to achieve company goals.