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Customer Care Specialist
1 week ago
We are seeking a highly skilled Customer Care Specialist to join our team. As a key member of our department, you will be responsible for providing exceptional customer service and resolving complex claims and returns requests.
In this role, you will work closely with other departments to resolve disputed claims or debits. You will also monitor system for outstanding deductions and process resolution.
You will perform more complex research of debits for customer claims and returns and process the corresponding credits and/or denials. This includes approving/denying all returns based on policy, appealing denied return items, and assisting with dispute resolution.
The ideal candidate will have strong communication skills, both written and verbal, and be able to handle varying workloads. They will also have the ability to maintain accurate credit files and distribute credit copies and supporting documents.
