Learning Experience Manager

1 week ago

Quezon City, National Capital Region, Philippines beBeeProfessional Full time $60,000 - $80,000
Job Description:

The Learning and Quality Professional is responsible for assessing, designing, and delivering continuous learning programs to support operational excellence.

This individual fosters close relationships with internal and external clients to ensure program success.

  • Coordinate activities, aligning with clients and business functions to ensure project completion on time and schedule.
  • Develop, administer, and coordinate pre- and post-training activities, including testing, certification, and coaching/reinforcement efforts.
  • Schedule and coordinate training classes to ensure knowledge is learned by identified timelines.

Utilize adult learning principles and philosophies to ensure utilization of various vehicles leading to increased knowledge retention.

Develop or select teaching aids, such as training workbooks, participant guides, infographics, videos, and hands-on e-learning tutorials.

Support the tracking and communication of corporate and client training initiatives.

Ensure all levels are trained to meet or exceed established performance standards.

Confer with subject matter experts to gain knowledge of work situations requiring training and understand changes in policies, procedures, regulations, and technologies.

Build and maintain effective business relationships with different departments, teams, and clients throughout the organization.

Develop programs or job aids that support business needs while meeting deadlines.

Maintain expert knowledge of training programs and systems usage.

Personal development and accomplishment of departmental goals.

Ensure all materials have current information via applicable internal business collaboration.

Recommend and develop solutions to improve findings from customer data sources.

Lead and coordinate service-related projects and activities to ensure continuous quality improvement initiatives in line with the training initiative.

Gather data from different teams, departments, and clients to ensure a proactive approach when recommending a solution.

Identify skill or process gap opportunities and provide recommendations.

Qualifications:
  • At least 2 years of experience in content development.
  • Solid understanding of the training life cycle using ADDIE principles.
  • Excellent background in data analytics (preferably six sigma yellow belt).
  • Excellent English communication skills.
  • Experience in a BPO setting (nice to have).
  • Experience dealing directly with foreign clients (nice to have).

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