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HubSpot CRM Operations Manager

1 week ago

Manila, National Capital Region, Philippines Monroe Consulting Group Full time
Job Overview

We are seeking an experienced Healthcare Engagement Specialist to join our team at Monroe Consulting Group Philippines. The ideal candidate will have proven experience managing CRM systems and driving business growth through omni-channel engagement.

This role requires a strong understanding of data management, CRM workflows, and system integrations, as well as excellent project management and organizational skills. The successful candidate will be able to provide actionable insights to stakeholders using CRM data to drive decision-making and optimize engagement strategies.

Key Responsibilities
  1. CRM Setup and Configuration

    The HCP Engagement Manager (CRM Manager) will oversee the timely setup and configuration of the HubSpot CRM module for medical reps across markets.

  2. Data Management and Flow

    The candidate will coordinate with teams to ensure the accuracy, completeness, and accessibility of HCP engagement data within the CRM.

  3. Omni-Channel Activation

    The successful candidate will enable and manage messaging capabilities in HubSpot to support omni-channel engagement through platforms such as Viber, Line, Zalo, WhatsApp, and other local messaging apps.

  4. Workflows and Optimization

    The HCP Engagement Manager (CRM Manager) will design and implement efficient workflows in HubSpot to facilitate engagement activities for medical reps.

  5. Data Utilization for Business Outcomes

    The candidate will enable the use of HCP engagement data for strategic business purposes, including targeting, incentive calculation, and performance reporting.

Qualifications

To be considered for this role, you will need to possess the following qualifications:

  • Experience:
    • Proven experience managing CRM systems such as HubSpot, Salesforce/Veeva, or similar platforms, preferably in healthcare or FMCG industries. Hubspot proficiency is required.
    • Strong understanding of data management, CRM workflows, omni-channel engagement, and system integrations.
  • Technical Skills:
    • Proficiency in CRM tools, particularly HubSpot.
    • Experience with omni-channel activation using messaging apps such as Viber, Line, Zalo, WhatsApp, and email marketing tools.
    • Familiarity with data analytics, reporting, and dashboard creation within CRMs.
    • Knowledge of data privacy regulations and compliance best practices.
  • Excellent Project Management and Organizational Skills
  • Strong Communication and Interpersonal Abilities
  • Analytical Mindset with Attention to Detail and Focus on Continuous Improvement