
Senior Technical Service Provider
7 days ago
We are seeking a highly skilled Technical Support Specialist to provide technical assistance and troubleshooting support for our clients.
In this role, you will be responsible for responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.
The ideal candidate will have prior experience in a call center environment and reside within a reasonable distance from our office.
You must also have strong proficiency in English, both written and spoken.
This is an excellent opportunity for growth and advancement in a dynamic and supportive work environment.
Benefits Include:
- Health insurance coverage
- Rice allowance
- Clothing allowance
- Laundry allowance
- Meal allowance
- Performance bonuses
- Loyalty bonuses
Key Responsibilities:
- Respond to inbound technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately in the system
- Maintain up-to-date knowledge of products, services, and support procedures
Our Team Members Enjoy:
- Employee shuttle services
- Company retreats
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