IT Helpdesk Professional

2 days ago

Bacoor, Calabarzon, Philippines beBeeTechnical Full time ₱250,000 - ₱350,000
Job Title: Service Desk Specialist

We are seeking a skilled technical support professional to provide top-notch assistance to our clients. As a key member of our team, you will be responsible for troubleshooting and resolving technical issues via phone, email, or ticketing system.

Main Responsibilities:
  • Customer Support: Act as the first point of contact for users seeking technical assistance
  • Request Processing, Issue Triage: Receive, Process incoming support requests, ensuring accurate administration of service requests
  • Troubleshooting: Provide initial diagnosis and attempt to resolve technical issues related to hardware, software, and network connectivity
  • Resolution and Escalation: Resolve user problems within established guidelines or escalate to appropriate support teams or higher-level technicians when necessary
  • Communication: Keep users informed about the status of their requests and provide timely updates on issue resolution progress
Requirements:
  • Basic understanding of IT systems, hardware, software, and networking concepts
  • Familiarity with ticketing systems or service desk software
  • Patience, empathy, and a customer-centric approach to problem-solving
  • Careful and Meticulous in their work
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
Education and Experience:
  • High school diploma or equivalent required; Bachelor's degree in IT or related field is a plus
  • Prior experience in customer service, technical support, or a help desk environment is beneficial

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