Support Client Experience Specialist

7 days ago

Dumaguete, Central Visayas, Philippines beBeeSupport Full time ₱600,000 - ₱1,200,000
Customer Support Expert

We're seeking a dedicated and solution-driven Customer Support Expert to be the front line for our business clients. This role involves ensuring a seamless, professional experience through timely, efficient support.

Key Responsibilities:

  • Act as the primary point of contact for B2B clients via email, chat, and phone.
  • Handle incoming support inquiries with professionalism, empathy, and expertise.
  • Troubleshoot and resolve operational, technical, or order-related issues in a prompt manner.
  • Collaborate with internal teams to ensure smooth service delivery and maintain accurate records of client interactions and issue resolutions.
  • Identify recurring problems and escalate them appropriately to stakeholders.
  • Contribute to documentation, FAQs, and process improvements to streamline support workflows.

Requirements:

  • 1–3 years of experience in customer support, account management, or operations (B2B preferred).
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills with a customer-centric approach.
  • Comfortable working with CRM and ticketing systems.
  • Experience handling multiple client accounts or working in a fast-paced, multi-channel environment.
  • Detail-oriented and organized, with the ability to prioritize and manage time effectively.
  • Team player who can also work independently and take initiative.

Location & Working Hours:

  • Remote.
  • New York time zone.

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