
Support Client Experience Specialist
7 days ago
We're seeking a dedicated and solution-driven Customer Support Expert to be the front line for our business clients. This role involves ensuring a seamless, professional experience through timely, efficient support.
Key Responsibilities:
- Act as the primary point of contact for B2B clients via email, chat, and phone.
- Handle incoming support inquiries with professionalism, empathy, and expertise.
- Troubleshoot and resolve operational, technical, or order-related issues in a prompt manner.
- Collaborate with internal teams to ensure smooth service delivery and maintain accurate records of client interactions and issue resolutions.
- Identify recurring problems and escalate them appropriately to stakeholders.
- Contribute to documentation, FAQs, and process improvements to streamline support workflows.
Requirements:
- 1–3 years of experience in customer support, account management, or operations (B2B preferred).
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a customer-centric approach.
- Comfortable working with CRM and ticketing systems.
- Experience handling multiple client accounts or working in a fast-paced, multi-channel environment.
- Detail-oriented and organized, with the ability to prioritize and manage time effectively.
- Team player who can also work independently and take initiative.
Location & Working Hours:
- Remote.
- New York time zone.
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