Highly Skilled IT Support Specialist
16 hours ago
We are seeking a highly skilled Technical Support Representative to join our team at Nityo Infotech. As an IT support specialist, you will be responsible for handling customer inquiries, incidents, and service requests in a timely and efficient manner.
Responsibilities include:
- Providing accurate and concise information about the customer's issue prior to escalation;
- Escalating tickets to the appropriate level 2 support team and ensuring seamless handoffs;
- Logging tickets accurately with all relevant details provided by the customer;
- Offering realistic time estimates for incident or request resolution;
This role requires a strong background in computer systems, printers, network connectivity, and device management. Experience working in a BPO industry is mandatory, with a proven track record of voice support and shifting schedules, particularly night shifts.
The ideal candidate will possess excellent communication skills, a college-level education, and a minimum of 6 months to 1 year of experience as a Technical Support Representative. We offer a competitive salary package, including a base salary of 30,000php, HMO, group insurance, and a 10k completion bonus paid out over six months. The setup is hybrid, with 10 days onsite reporting per month, and shuttle services available for Manila-based employees.
If you are a motivated and detail-oriented individual looking for a challenging role in IT support, please apply. We look forward to hearing from you
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