
Exceptional Customer Experience Leader Wanted
1 week ago
This is a challenging and rewarding opportunity to lead our customer support function and drive business growth through exceptional customer experience.
- Key Responsibilities:
- Develop and implement effective customer service strategies to align with business objectives
- Manage and motivate a high-performing customer support team to deliver outstanding results
- Analyze customer feedback and metrics to identify areas for improvement and drive continuous improvement
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction
- Stay up-to-date with industry trends and best practices in customer service and support
- Minimum 6 years of experience in customer service, including at least 2 years in a managerial or team lead role
- Strong understanding of customer service principles and practices, with a focus on delivering exceptional customer experiences
- Previous experience in the insurance or InsurTech space is highly desirable
- Proven track record of leading and scaling customer support operations in a fast-paced environment
- Exceptional problem-solving skills and a proactive approach to resolving customer challenges
- Strong communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams
- A data-driven mindset with the ability to interpret support metrics and translate them into actionable improvements
- Fluent in English; additional language skills are an asset
- Fully remote work arrangement
- Competitive compensation package
- Performance-based bonuses
- Stock options after 6 months
- Ongoing learning and development opportunities
- We are a leading global no-code insurance platform for health, life, and P&C
- We work with insurance enterprise clients worldwide
- We are a diverse and international team with a passion for innovation and customer excellence
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