
Global Customer Experience Manager
1 week ago
Job Title: Global Customer Experience Manager
About the RoleWe are seeking a seasoned professional to lead our global customer experience function and drive satisfaction, loyalty, and operational excellence throughout the customer journey.
Key Responsibilities- Own the end-to-end customer experience and define scalable strategies to support growth.
- Enable consultative sales processes through client communications across email, SMS, and social platforms.
- Manage client onboarding, equipment setup, and aftersales support, including installations with technical service partners.
- Respond to customer inquiries regarding product use, service needs, and ongoing support.
- Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.
- Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
- Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.
- Outstanding written and verbal communication skills.
- Strong analytical and problem-solving skills with attention to detail.
- A remote-first, globally distributed team and flexible work environment.
- The opportunity to lead a high-impact function within a fast-growing brand.
- A collaborative, passionate culture driven by innovation and a love for coffee.
Applicants must submit their CV in English.
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