Customer Experience Specialist

1 week ago

Barcelona, Philippines beBeeCustomerExperience Full time ₱500,000 - ₱1,000,000
Job Overview

We are seeking a skilled Customer Experience Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients through various communication channels.

In this role, you will handle incoming inquiries, resolve customer issues, and provide solutions that meet their needs. You will also work closely with our internal teams to ensure seamless delivery of services and exceed client expectations.

  • Strong proficiency in English is required, both written and spoken.
  • Prior call center experience is necessary.

You Will Also Need

  • A high-speed internet connection.
  • An appropriate, quiet work environment.
Key Responsibilities
  1. Handle inbound and outbound calls professionally and efficiently.
  2. Resolve customer issues on the first call through effective problem-solving.
  3. Research and retrieve information across systems to support customer needs.
  4. Accurately document interactions and process claims.
  5. Guide customers through options to find the best solutions.
  6. Follow scripts, policies, and procedures while using available resources.
  7. Protect customer privacy and handle sensitive information appropriately.
  8. Escalate complex issues to the appropriate team members.
  9. Stay current with training, updates, and program knowledge.
  10. Maintain consistent attendance and adhere to scheduling requirements.
Candidate Qualifications
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits and Perks

We offer a competitive compensation package, including benefits and incentives tailored to meet the diverse needs of our team members. At our company, we prioritize rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

Our commitment to diversity and equality ensures a workplace free from discrimination, where employees are treated with dignity and respect. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

About Us

We help businesses deliver exceptional experiences and drive optimal performance by providing industry-leading solutions. Our services include business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by offering general and specialized hosting, software, staff, and services.

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