Technical Customer Service Specialist

2 days ago

Iloilo City, Western Visayas, Philippines beBeeTechnical Full time ₱30,000 - ₱40,000
Job Opportunity Overview

We are seeking a skilled professional to fill the position of Technical Support Representative. As a member of our team, you will be responsible for providing exceptional customer support and ensuring timely resolutions to technical issues.

Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow established protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Required Skills and Qualifications:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits and Perks:
  • HMO coverage plus dependent
  • Dental coverage and in-house dental assistance
  • Meal allowance during training; allowances for rice, clothing, laundry and meals
  • Career growth and learning opportunities
  • Employee shuttle services; company retreats and off-site events
  • Recognition, incentives, and opportunities for promotion
Other Information:
  • All employees are treated with dignity and respect. We are an equal opportunity employer and consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.
  • The job description is not a contract and may be revised at any time.

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