Expert Customer Service Resolution Specialist

24 hours ago

Iloilo City, Western Visayas, Philippines beBeeTechnical Full time $90,000 - $120,000
Senior Technical Support Specialist

The role of a Senior Technical Support Specialist is pivotal in ensuring seamless customer experiences with our innovative AI-driven healthcare platform.

  • This highly skilled professional will serve as the primary point of contact for customers, delivering exceptional support and assistance via multiple channels.
  • They will collaborate closely with cross-functional teams to drive customer satisfaction and optimize platform performance.
  • Troubleshooting technical issues and providing effective solutions will be key responsibilities.
  • Effective maintenance and update of support documentation and knowledge bases will be essential for both internal and external stakeholders.

The ideal candidate will possess:

  • A minimum of 5+ years of technical support experience within the SaaS or technology industry.
  • Superior English communication skills, encompassing both written and verbal interactions.
  • Proficiency in utilizing support tools like Intercom and other relevant software applications.
  • A strong aptitude for troubleshooting and resolving complex customer issues.

This position offers:

  • A fully remote work setup, allowing for optimal flexibility.
  • A competitive salary, commensurate with experience.
About Our Mission

We are an innovative healthcare platform dedicated to transforming medical data into actionable insights through predictive analytics.

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