Senior Technical Support Specialist
4 weeks ago
Job Summary
At Manpower Core Group Inc., we are seeking a highly skilled and experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for the technical administration of corporate Google applications.
Key Responsibilities
- Provide technical support to our clients and internal stakeholders.
- Conduct research and assist the Manager with recommendations for system improvements through proactive monitoring and troubleshooting of solutions.
- Create and maintain thorough documentation related to administrative configurations, procedures, and modifications of applicable corporate applications.
- Assist the Application Development team by performing applications testing and application deployments.
- Manage installations, patching, and monitoring of development, testing, and production application environments.
- Manage incident queue for business solutions team to ensure that all tickets are promptly assigned to appropriate team members and are resolved in a timely manner.
- Publish website analytics to key company stakeholders.
Requirements
- Qualification: 2 years or more in a customer-facing role working with enterprise Workspace clients.
- 5 years or more direct experience working in a technical role (engineering, support, technical consulting).
- Excellent verbal and written communication skills to create documentation (docs, sheets) and be able to use terminology to suit customer and partner's level of technicality.
- Amenable to daily in-office and flexible work schedule.
Nice-to-Have Certifications:
- Google Professional Workspace Administrator.
- Google Professional Cloud Architect.
- Google Professional Cloud Network Engineer.
- Google Professional Cloud Security Engineer.
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