Senior Technical Support Specialist

4 weeks ago


Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time

Job Summary

At Manpower Core Group Inc., we are seeking a highly skilled and experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for the technical administration of corporate Google applications.

Key Responsibilities

  • Provide technical support to our clients and internal stakeholders.
  • Conduct research and assist the Manager with recommendations for system improvements through proactive monitoring and troubleshooting of solutions.
  • Create and maintain thorough documentation related to administrative configurations, procedures, and modifications of applicable corporate applications.
  • Assist the Application Development team by performing applications testing and application deployments.
  • Manage installations, patching, and monitoring of development, testing, and production application environments.
  • Manage incident queue for business solutions team to ensure that all tickets are promptly assigned to appropriate team members and are resolved in a timely manner.
  • Publish website analytics to key company stakeholders.

Requirements

  • Qualification: 2 years or more in a customer-facing role working with enterprise Workspace clients.
  • 5 years or more direct experience working in a technical role (engineering, support, technical consulting).
  • Excellent verbal and written communication skills to create documentation (docs, sheets) and be able to use terminology to suit customer and partner's level of technicality.
  • Amenable to daily in-office and flexible work schedule.

Nice-to-Have Certifications:

  • Google Professional Workspace Administrator.
  • Google Professional Cloud Architect.
  • Google Professional Cloud Network Engineer.
  • Google Professional Cloud Security Engineer.


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