Senior IT Support Specialist

1 month ago


Taguig, National Capital Region, Philippines Nityo Infotech Full time
Job Title: Senior IT Support Specialist - Nityo Infotech

About Nityo Infotech:
Nityo Infotech is a leading provider of IT solutions and services. We are committed to delivering high-quality support to our clients.

Salary: $65,000 - $80,000 per annum based on experience

Job Description:
We are seeking an experienced IT Support Specialist to join our team. The successful candidate will be responsible for providing top-notch technical support to our clients across various platforms and devices.

Key Responsibilities:
  • Providing timely and effective technical support via phone, email, and remote access
  • Troubleshooting hardware, software, and network issues
  • Collaborating with internal teams to resolve complex technical issues
  • Documenting and maintaining accurate records of all technical support interactions
  • Staying up-to-date with the latest technologies and industry trends

Required Skills and Qualifications:
To be successful in this role, you will need:
  • A minimum of 1-2 years of experience in providing onsite IT support
  • A Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
  • Proficiency in troubleshooting hardware, software, and network issues
  • Strong knowledge of operating systems (Windows, macOS) and common software applications
  • Familiarity with basic network concepts and protocols
  • Experience with ticketing tool (preferably ServiceNow)
  • Troubleshooting experience on MS O365 suite
  • Incident and management knowledge
  • Excellent communication and interpersonal skills
  • Problem analysis and solving skills
  • Attention to details
  • Team Player
  • Planning and organizing
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus

Benefits:
We offer a comprehensive benefits package including:
  • Competitive salary
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • A range of employee benefits


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