Senior IT Support Specialist
1 month ago
About Nityo Infotech:
Nityo Infotech is a leading provider of IT solutions and services. We are committed to delivering high-quality support to our clients.
Salary: $65,000 - $80,000 per annum based on experience
Job Description:
We are seeking an experienced IT Support Specialist to join our team. The successful candidate will be responsible for providing top-notch technical support to our clients across various platforms and devices.
Key Responsibilities:
- Providing timely and effective technical support via phone, email, and remote access
- Troubleshooting hardware, software, and network issues
- Collaborating with internal teams to resolve complex technical issues
- Documenting and maintaining accurate records of all technical support interactions
- Staying up-to-date with the latest technologies and industry trends
Required Skills and Qualifications:
To be successful in this role, you will need:
- A minimum of 1-2 years of experience in providing onsite IT support
- A Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
- Proficiency in troubleshooting hardware, software, and network issues
- Strong knowledge of operating systems (Windows, macOS) and common software applications
- Familiarity with basic network concepts and protocols
- Experience with ticketing tool (preferably ServiceNow)
- Troubleshooting experience on MS O365 suite
- Incident and management knowledge
- Excellent communication and interpersonal skills
- Problem analysis and solving skills
- Attention to details
- Team Player
- Planning and organizing
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
Benefits:
We offer a comprehensive benefits package including:
- Competitive salary
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- A range of employee benefits
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