Chief AI Troubleshooter

11 hours ago

Marikina City, National Capital Region, Philippines beBeeExpert Full time ₱6,000 - ₱8,000
Technical Expert - AI-Powered Solutions

We are seeking a skilled Technical Support Engineer to join our Customer Experience team. This role involves solving complex engineering problems that directly impact customer success.

About the Role

The ideal candidate will have a strong programming background in JavaScript, Python, or similar languages. They will work at the intersection of customer experience and deep technical problem-solving, becoming the bridge between customers and our engineering team.

Key Responsibilities
  • Debug complex API failures, LLM hallucinations, and integration bugs using production tools
  • Analyze system traces in Honeycomb and other observability platforms
  • Write and deploy JavaScript code snippets for customer website integrations
  • Perform root cause analysis on system-level issues and data inconsistencies
AI & LLM Expertise
  • Troubleshoot and optimize prompt engineering configurations
  • Diagnose LLM response issues and implement solutions
  • Work with AI model behaviors and performance optimization
  • Debug autonomous agent workflows and decision-making processes
Integration & Development
  • Fix customer integration issues through code modifications
  • Deploy and maintain JavaScript implementations for Live Chat and Shopping Agent features
  • Work with REST APIs, webhooks, and third-party integrations
  • Create technical documentation and implementation guides
Customer Engineering
  • Conduct technical deep-dives with customer engineering teams
  • Lead complex technical implementations and migrations
  • Provide architectural guidance for customer integrations
  • Escalate and collaborate with Product Engineering only when necessary
Process & Documentation
  • Own technical investigations from initial report to final resolution
  • Create detailed technical documentation and runbooks
  • Build debugging workflows and troubleshooting guides
  • Contribute to internal tools and automation

As a Technical Support Engineer, you will have the opportunity to make a real impact on customer success and growth. You will work closely with our engineering team to solve complex problems and drive innovation in the field of AI-powered customer experience.

This is a challenging role that requires strong technical skills, excellent problem-solving abilities, and effective communication skills. If you are passionate about AI, machine learning, and customer experience, we encourage you to apply.

You will have the opportunity to work on cutting-edge technologies, collaborate with experienced engineers, and contribute to the development of innovative solutions. Our team values teamwork, continuous learning, and professional growth, and we offer a dynamic and supportive work environment.

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