Bilingual Customer Service Ambassador

2 days ago

Cainta, Calabarzon, Philippines beBeeCustomer Full time ₱30,000 - ₱50,000

We are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through phone and email support.

Key Responsibilities:
  • Handle inbound and outbound calls in a courteous and professional manner
  • Resolve customer issues with first-call resolution strategies
  • Research and coordinate with internal departments to resolve inquiries
  • Accurately document customer interactions and claims in CRM systems
  • Use internal knowledge bases and training to answer questions confidently
  • Follow all required scripts, policies, and confidentiality protocols
  • Escalate complex issues to supervisors when needed
  • Stay current on program updates through training and team meetings
  • Meet all attendance and schedule requirements
Required Skills and Qualifications:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Excellent written and verbal communication skills
  • Ability to type 20+ words per minute
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Reliable and punctual with strong time management skills
  • Strong problem-solving, conflict resolution, and customer service skills
  • Able to multi-task, stay focused, and work independently
  • Team-oriented with a positive, customer-first mindset
  • Comfortable in a fast-paced, dynamic environment
Benefits:
  • HMO plus dependent and dental coverage
  • Free meal during training
  • Career growth and learning
  • Allowances (Rice, Clothing, Laundry, Meal)
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Sharpen your social skills while meeting awesome people and making new friends
  • Plus, more in-office rewards, raffles, recognition gifts, and treats
About Us:

We are a leading business process outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are committed to excellence and innovation, and we strive to create an environment where every employee feels valued.

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