Exceptional Customer Service Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeCustomer Full time ₱80,000 - ₱100,000

Customer Service Representative

About the Role

We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service to our clients across multiple channels.

Key Responsibilities
  • Inbound and Outbound Calls: Manage incoming and outgoing calls in English and Spanish, ensuring that all interactions are clear, concise, and meet our high standards.
  • Communication: Provide accurate and timely communication to customers, addressing their inquiries, concerns, and needs in a professional and empathetic manner.
  • Customer Support: Assist customers with billing inquiries, account updates, and general support, resolving issues efficiently and effectively.
  • Documentation: Maintain accurate records of customer interactions, using precise language and attention to detail.
  • Issue Escalation: Escalate complex issues to relevant teams when necessary, ensuring that customers receive prompt and satisfactory resolutions.
Required Skills and Qualifications
  • Bilingual Fluency: Must possess fluency in English and Spanish (spoken and written).
  • Strong Communication: Excellent listening and interpersonal communication skills, with the ability to communicate clearly and effectively with diverse stakeholders.
  • Flexibility: Willingness to work flexible shifts, including weekends and holidays, to meet business demands.
  • Attention to Detail: Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively.
Benefits

Our compensation and benefits packages are designed to be competitive and rewarding. We offer:

  • HMO Coverage plus Dependent Benefits
  • Dental Coverage
  • Free Meal during Training
  • Career Growth and Learning Opportunities
  • Allowances for Rice, Clothing, Laundry, and Meals
  • Performance and Loyalty Bonuses
  • Frequent Disinfection and Fogging of Workplace
  • Employee Shuttle Services
  • Company Retreats and Off-site Events
Others

This role operates in a professional office environment. You will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty pounds.

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