Medical Records Retrieval Expert

1 day ago


Taguig, National Capital Region, Philippines beBeeProblemSolver Full time $60,000 - $80,000
Job Title

A Legal Intake Specialist is needed to play a crucial role in the medical records retrieval process. They will ensure that every intake request is accurate, complete, and optimized for success downstream.

Key Responsibilities
  • Provider Research & Identification
    • Identify all relevant providers associated with a client's treatment, not just the main facility submitted by the law firm.
    • Locate billing providers and related entities using tools such as Chartswap, prior requests, and direct provider calls.
    • Add all identified providers to the request in the admin app.
  • Request Creation & Quality Control
    • Review and correct incoming ROIs (Release of Information forms), which are incomplete or inaccurate in ~90% of cases.
    • Prepare accurate base forms and generate complete submission packets.
    • Conduct a thorough QA review of each ROI packet, ensuring cover letters, affidavits, and provider-specific requirements are correct.
  • Request Assignment & Escalation
    • Assign requests to the appropriate records team member based on workload and utilization.
    • Identify and escalate special provider requirements or edge cases to the appropriate Client Success Manager (CSM).
    • Coordinate with law firms' case managers to resolve missing or conflicting information.
    Requirements
    • Prior experience requesting medical records from providers on behalf of law firms.
    • Strong attention to detail, small errors can cause significant delays in the record's retrieval.
    • Proficiency with Adobe and PDF editing/combining tools.
    • Excellent written and verbal communication skills.
    • Proactive problem-solving mindset and ability to manage multiple requests simultaneously.

As a critical part of our operations, this position offers opportunities for growth and development. If you have the necessary skills and qualifications, we encourage you to apply.



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