Clinical Records Retrieval Expert

2 days ago

Taguig, National Capital Region, Philippines beBeeInformation Full time ₱1,200,000 - ₱1,500,000
Job Title:

Medical Information Retrieval Specialist

Overview

The Medical Information Retrieval Specialist plays a pivotal role in the healthcare medical records retrieval process. Ensuring all requests are complete, accurate, and prepared for downstream processing is key to delivering high-quality services.

This position requires attention to detail, effective communication skills, and a proactive problem-solving mindset. The specialist will work closely with the client success team to ensure timely resolution of requests.

Responsibilities
  1. Provider Research & Identification
  • Determine all relevant healthcare providers associated with a client's treatment beyond the main facility listed by the law firm.
  • Locate billing providers and related entities using tools such as Chartswap, prior request history, and direct provider calls.
  • Input all identified providers into the admin application.
Request Creation & Quality Control
  • Review and correct incoming Release of Information (ROI) forms which are incomplete or incorrect in approximately 90% of cases.
  • Create accurate base forms before assembling final submission packets.
  • Conduct thorough quality assurance checks for each ROI packet ensuring all required components are accurate and complete.
Request Assignment
  • Assign requests to appropriate records team members based on workload and utilization metrics.
Handling Special Cases
  • Identify and escalate provider-specific requirements to the appropriate Client Success Manager (CSM).
  • Resolve missing or conflicting information by liaising directly with the law firm's case manager.
Requirements
  • Experience: Prior experience requesting health records from providers on behalf of healthcare companies or related organizations.
  • Attention to Detail: Extreme accuracy is essential errors can cause months-long delays in retrieval.
  • Technical Skills: Proficiency in Adobe Acrobat and PDF editing combining tools.
  • Communication: Strong verbal and written communication skills with a proactive problem-solving mindset.
Additional

Apply at our careers website.

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