Expert Medical Records Coordinator

2 days ago

Taguig, National Capital Region, Philippines beBeeLegalIntake Full time ₱1,000,000 - ₱1,500,000
Job Title

Legal Intake Specialist

The Legal Intake Specialist plays a pivotal role in the healthcare medical records retrieval process, ensuring that every request is accurate, complete, and optimized for downstream success.

Responsibilities

  • Provider Research & Identification:

    • Identify all relevant healthcare providers involved in a client’s treatment beyond the main facility listed by the firm.
    • Research and locate billing providers and related entities using tools such as historical request data and direct provider outreach.
    • Accurately input all identified providers into the application.

  • Request Creation & Quality Control:

    • Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions noting that 90% require adjustments.
    • Prepare accurate base forms before generating submission packets.
    • Conduct comprehensive quality assurance checks on each ROI packet, verifying inclusion of all required details such as cover letters and affidavits.

  • Request Assignment:

    • Assign requests to the appropriate team members based on workload balance and utilization metrics.

  • Handling Special Cases:

    • Identify and escalate special provider requirements e.g. unique forms or protocols to the assigned Client Success Manager CSM.
    • Resolve missing unclear or conflicting information by liaising with the firm's case manager.
Requirements

  • Experience:

    Prior hands-on experience requesting health records from providers on behalf of law firms.

  • Attention to Detail:

    Exceptional accuracy even small mistakes can cause delays of several months.

  • Technical Skills:

    Proficiency with Adobe Acrobat and other PDF editing/combining tools.

  • Communication:

    Strong verbal and written communication skills with a proactive problem-solving mindset.

Key Qualifications

1. Prior experience requesting health records.

2. Strong attention to detail and accuracy.

3. Proficiency in Adobe Acrobat and other PDF tools.

4. Strong communication and problem-solving skills.

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