Senior Customer Service Specialist

2 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomer Full time ₱33,500 - ₱38,500
Job Overview

The Client Care/Service Team Lead is a senior leadership role responsible for overseeing the escalation team, providing exceptional customer service and ensuring that all customer interactions align with internal credit policies and risk strategies.

Key Responsibilities:
  • Handle customer escalations and concerns effectively via inbound/outbound calls, live chat, email, and text.
  • Provide exceptional customer service that ensures the customer feels heard, valued and respected.
  • Resolve issues efficiently by offering corrective solutions and delivering accurate information.
  • Serve as the final point of contact for high-risk or sensitive customer cases.
  • Oversee cases involving credit holds, overdue accounts, disputes and delinquencies.
Requirements

To excel in this role, candidates must possess:

  • At least 3 years of experience in a leadership or coaching capacity.
  • Proven sales experience with a strong track record of success.
  • A deep understanding of telecommunications principles and practices.
Company Benefits

We offer a dynamic and supportive work environment, empowering our employees to grow professionally and personally. As a member of our team, you can expect:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and inclusive workplace culture.
About Our Company

Our company is a fintech leader, revolutionizing financial access for Canadians. We provide innovative credit-building, mortgage and lending solutions to millions of customers nationwide.

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