Key Client Liaison

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeSuccess Full time ₱720,000 - ₱960,000
Customer Success Representative

As a Customer Success Representative, you will play a key role in ensuring our clients receive maximum value from our services.

You will be responsible for developing and maintaining strong relationships with clients and assistants, ensuring client satisfaction and success with our products and services. Your primary goal will be to build trust through regular communication and proactive support.

This position requires a strategic thinker who can identify new avenues for service expansion and adapt to changing client needs. You will work closely with cross-functional teams to achieve great outcomes and collaborate with stakeholders to create exceptional customer experiences.

We are seeking an enthusiastic learner who is eager to be trained and mentored. If you have a passion for cultivating lasting client relationships in the B2B sector and thrive in dynamic environments, we encourage you to apply.

Job Responsibilities:

  • Develop and maintain strong relationships with clients and assistants
  • Ensure client satisfaction and success with our products and services
  • Build trust through regular communication and proactive support
  • Identify growth opportunities and address customer issues promptly and effectively
  • Facilitate onboarding process for new customers and provide comprehensive support
  • Establish clear expectations and success metrics with clients
  • Gather customer feedback and collaborate with product and development teams

Requirements:

  • Proven experience in account management, relationship management, or customer success in the B2B realm
  • Adept at fostering and managing relationships with US-based B2B clients
  • Experience engaging with top-tier clients (C+-level) with executive-level communication
  • Proficiency in CRM software to manage customer relationships and drive progress
  • Strong interpersonal and communication skills that build trust and create exceptional client experiences
  • Bachelor's Degree in any field

About the Role:

  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Other
  • Industries: Software Development

What We Offer:

  • Competitive salary and benefits package
  • Fully remote work with flexible hours
  • Opportunity to work directly with founders and key decision-makers
  • Venture-backed and growing company in the AI-powered executive assistant space
  • Founded in San Francisco in 2015, a global company with 200+ employees

To Apply:

  • Passionate about cultivating lasting client relationships in the B2B sector
  • Strategic thinker with aptitude for identifying new avenues for service expansion
  • Thrives in dynamic environments and adapts to changing client needs
  • Strong remote collaboration skills using modern tools
  • Builds and maintains networks within B2B industries to create opportunities

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