Remote Technical Support Specialist

1 week ago


Angeles City, Central Luzon, Philippines beBeeTechnician Full time ₱100,000 - ₱120,000

MCI is a leading business process outsourcing company that delivers tailored solutions to meet the diverse needs of clients.

Technical support representatives are sought after to provide technical assistance and troubleshooting support for various clients.

This role involves responding to technical inquiries, resolving hardware, software, and connectivity issues, and guiding users through solutions with patience and professionalism.

Candidates must have prior call center experience and reside within 80km of our office.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
Requirements
  • High school diploma or equivalent
  • Prior call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
Compensation Details

The compensation and benefits packages are designed to be competitive and to grow with you over time.



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