A Dedicated Customer Advocate

1 day ago

Tarlac City, Central Luzon, Philippines beBeeCustomer Full time $40,000 - $60,000
Job Title: Customer Experience LeadAt our company, we are seeking a skilled Customer Experience Lead to join our team. This is an exciting opportunity for a motivated and customer-focused individual to play a key role in ensuring the success of our customers.The ideal candidate will have a passion for delivering exceptional customer experiences and a strong understanding of what drives customer satisfaction. They will be responsible for acting as a trusted advisor to our customers, providing guidance and support to ensure their success with our software and service.Key Responsibilities:
  • Act as the primary contact for customers post-sales, conducting a thorough onboarding and education process to ensure they get the most out of our platform.
  • Prepare accounts to be billable by setting up customers for success, including introducing them to our virtual assistants and ensuring they have access to our platform.
  • Build goal plans with customers focused on short- and long-term growth goals, identifying ways our platform can support those objectives.
  • Proactively manage relationships between our virtual assistants and assigned clients, including regular check-ins, ad-hoc calls, and monitoring customer usage through our proprietary web tool.
  • Manage all inbound customer communications, organizing and escalating issues appropriately.
  • Understand our platform's offerings and value proposition, communicating it clearly to customers to promote upgrades, upsells, and referrals.
Preferred Qualifications:
  • Bachelor's degree or higher.
  • Excellent written and spoken English communication skills.
  • At least one year of experience in client relationship management and/or project management.
  • Experience with process implementation is a plus but not required.
  • Comfortable with Mac, Windows, Chrome, iOS, Android, and video call communication tools like Zoom and Google Meet.
  • Understanding of online software (SaaS) services and technology-based solutions.
  • Knowledge of goal development and implementation.
  • Positive attitude with a desire to contribute to the company's success and ability to remain professional under pressure.
  • Exceptional interpersonal skills.
Environment & Technology Needed:
  • Fast, reliable Internet connection and electricity.
  • Professional microphone headset or functional computer microphone.
  • Clean and professional background/audio environment for video calls with customers.
Why Join Us?
  • Fast-paced company with a culture centered on community and personal growth.
  • Performance bonus.
  • Ability to network with executives at a growing company.
  • Opportunity to gain knowledge about various industries.
  • Remote work-friendly.
  • Avenues for rapid promotion and salary increases as the company scales.

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