Senior Support Professional

2 days ago

Caloocan City, National Capital Region, Philippines beBeeSupportSpecialist Full time ₱800,000 - ₱1,250,000

Coefficient is a SaaS startup based in the SF Bay Area. We are building a remote-first company with a focus on hiring the best talent regardless of location. Our culture is centered around people who are smart, driven, curious and collaborative.

Job Description

At Coefficient, we believe that providing the highest quality support is vital to our core product experience. This individual will be responsible for resolving user issues and answering questions from valued users. They must be empathetic, resourceful communicators who can navigate ambiguity to deliver exceptional outcomes.

They will investigate and fulfill all tier 1 & 2 support requests while communicating directly with users and internal stakeholders. They will collaborate across teams to escalate issues as necessary and diagnose problems to propose possible solutions for the short- and long-term.

Required Skills and Qualifications
  • Minimum 4+ years of SaaS customer support experience.
  • Intermediate/advanced level knowledge of Google Sheets or Excel.
  • Customer empathy - A deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways.
  • Strong written and verbal communication skills - An effective communicator and listener who adapts easily to varied communication methods.
  • Collaboration - Teamwork and contribution to a synergistic work environment where people learn from one another.
  • Strategic problem solving - The ability to leverage multiple resources to inform and support critical decisions.
  • Excellent organization - Prioritizing work to target the highest-impact issues first.
  • Optimism - Motivated by a challenge and approaching problems with a positive attitude.
  • Ability to remain calm under pressure - Troubleshooting problems and finding speedy resolutions in high-pressure, time-sensitive situations.
  • Desire to learn - Highly motivated self-starter with an eagerness to learn and grow, receptive to feedback.
Benefits

The working hours for this role will be 10:00pm-7:00am Manila Time (7:00am-4:00pm Pacific Time) to overlap with the hiring manager.

Apply for This Opportunity

This role offers the chance to work in a dynamic and evolving business environment where you can make a real impact.

  • Flexibility to work remotely.
  • Opportunities for growth and professional development.
  • A supportive team environment.

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