Pet Care Support Professional

2 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱6,000 - ₱9,000
Job Opportunity

We are seeking a professional to fill the role of Customer Success Specialist, responsible for delivering timely and expert support to clients across various communication channels.

  • Deliver high-quality assistance and resolution to customer inquiries from pet owners and pet sitters via email, phone, live chat, and social media platforms.
  • Provide comprehensive support for common marketplace concerns, including booking issues, refunds, and general service questions.
  • Review and process pet sitter applications, ensuring all profile details and verification requirements are complete.
  • Perform booking modifications, including changes to dates, services, or pricing as requested by Pet Owners or Sitters.
  • Evaluate and escalate high-priority or sensitive issues to senior agents or managers when necessary.

This is an exciting opportunity for individuals with a passion for pets and excellent communication skills to join our team in providing exceptional customer experiences.

About the Role

The ideal candidate will possess at least 2+ years of experience in a Customer Support role handling phone, email, and chat. Prior experience working in a startup company is a plus. Proficiency in Australian market conditions is highly desirable.

A collaborative spirit and love for pets will enable the successful candidate to effectively communicate with users who share their enthusiasm for animals.

Benefits

We offer a dynamic work environment that fosters growth and opportunities for continuous learning. Our employees enjoy:

  • Competitive rewards, including above-market compensation and comprehensive benefits packages.
  • An inclusive culture that celebrates diversity and promotes a positive work-life balance.
  • A chance to develop professionally and advance in their careers within our organization.

Join us in creating a supportive community that values individuality and provides space for everyone to thrive.

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