Senior Operations Director

2 days ago

Cebu City, Central Visayas, Philippines beBeeOperations Full time ₱900,000 - ₱1,200,000
Operations Team Leader

We are seeking a seasoned Operations Manager to oversee the day-to-day operations of our call centre. In this full-time role, you will be responsible for leading and motivating a team of customer service professionals, ensuring efficient workflow and exceptional service delivery.

Your proven expertise in managing financial programs will be crucial in this position. You will be responsible for developing and implementing operational strategies to improve productivity, efficiency, and customer satisfaction.

Key Responsibilities:

  • Manage and oversee the daily operations of the call centre, including staffing, scheduling, and resource allocation
  • Develop and implement operational strategies to improve productivity, efficiency, and customer satisfaction
  • Monitor and analyse key performance indicators, identify areas for improvement, and implement corrective measures
  • Lead, coach, and provide feedback to a team of customer service representatives, fostering a culture of excellence
  • Collaborate with cross-functional teams to ensure seamless service delivery and problem resolution
  • Ensure compliance with company policies, procedures, and industry regulations
  • Contribute to the development and implementation of new programs and initiatives

Required Skills and Qualifications:

  • Minimum 5 years of experience in a call centre or customer service operations management role, preferably within the financial services industry
  • Proven track record of successfully managing and leading a high-performing team
  • Exceptional problem-solving, decision-making, and conflict resolution skills
  • Proficient in data analysis and using performance metrics to drive continuous improvement
  • Strong communication and interpersonal skills, with the ability to effectively liaise with stakeholders at all levels
  • Adaptable to change and able to thrive in a fast-paced, dynamic environment
  • Excellent time management and multitasking abilities

Benefits:

We offer competitive salaries, comprehensive benefits packages, and opportunities for career advancement. Our inclusive and collaborative work environment encourages work-life balance and fosters a culture of innovation and continuous improvement.

Additional Information:

This is a mid-senior level, full-time role that requires a strong understanding of operations management principles and practices. The ideal candidate will have a proven track record of success in a similar role and be able to thrive in a dynamic, fast-paced environment.

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