Remote Customer Service Agent Opportunity

4 days ago

Baguio City, Cordillera, Philippines beBeeJob Full time ₱100,000 - ₱120,000
Customer Service Representative Job Description">

We're seeking an experienced and skilled Customer Service Representative to join our team. As a key member of our customer support unit, you will be responsible for providing exceptional service to our clients, resolving issues in a timely and professional manner, and consistently meeting or exceeding performance targets.

Responsibilities:
  • Handle inbound and outbound calls, emails, and chats professionally and efficiently.
  • Resolve customer complaints and concerns promptly and effectively.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements:

To succeed in this role, you must have the following skills and qualifications:

  • High school diploma or equivalent.
  • Previous call center experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits:

We offer a competitive compensation package, including:

  • HMO Coverage plus a dependent.
  • Dental Coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Employee shuttle services.
  • Company retreats and off-site events.

This is a fantastic opportunity to grow your career as a Customer Service Representative with a dynamic company that values its employees and offers a range of benefits and incentives. If you are a motivated and dedicated individual with excellent communication skills, we would love to hear from you.

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