Network Operations Center Technician

3 days ago

Caloocan City, National Capital Region, Philippines beBeeNOCEngineer Full time ₱1,200,000 - ₱1,500,000

NOC Engineer Position

The NOC engineer is a crucial role in our organization, serving as the frontline for alerts and requests. Our multinational team addresses issues with end-user devices, cloud technologies, basic network troubleshooting, and provides leadership and technical career progression opportunities.

Key Responsibilities:
  • Resolve alerts primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
  • Communicate with vendors and customers; coordinate maintenance, after-hours repair, and patch remediation.
  • Document knowledge base, new articles, and content improvements.
  • Recommend and improve processes to drive better outcomes.
Requirements:
  • Microsoft Windows Desktop & Server OS.
  • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues.
  • Cloud Products & Technologies.
  • Identity Management, Authorization, and Security (Azure AD, Okta).
  • EMM/MDM tools (InTune, AirWatch).
  • Backups & Disaster Recovery.
  • E-Mail Technologies.
  • Networking.
  • Diagnostic toolkit in Layer 1-3 functionality.
  • Security.
  • Great communicators able to speak at a conversational English level.
  • 3+ years of general IT experience primarily in server, infrastructure support, and networking/circuits.
  • 1+ years of NOC experience, including knowledge of ITIL-based Service Operations.
  • Passionate about delivering consistently positive experiences to customers.
Desirable Qualities:
  • Experience working in an MSP/Consultancy environment.
  • Strong knowledge around RMM tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix.
  • Able to design monitors to look for problem conditions in customer environments.
  • A degree in a relevant field (Computer Science/Computer Engineering).
  • Certifications such as CompTIA A+, Server+, Network+

Our ideal candidate will be passionate about delivering excellent customer service while utilizing their technical expertise to resolve complex issues.

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