Network Operations Coordinator

2 days ago


Caloocan City, National Capital Region, Philippines beBeeNocEngineer Full time ₱400,000 - ₱750,000
Job Opportunity

We are seeking a motivated and detail-oriented NOC Engineer to join our fast-paced team, supporting major clients.

  • The successful candidate will be responsible for monitoring networks and systems, handling incident tickets, coordinating with field engineers, and ensuring smooth operations for global clients.
  • This is a project-based opportunity with strong growth potential and comprehensive training.
Key Responsibilities
  • Monitor systems, networks, and tools to ensure operational stability.
  • Track and log work progress in ticketing systems.
  • Respond to alerts and incident tickets in a timely manner.
  • Dispatch field engineers or technicians as needed and coordinate job activities.
  • Facilitate parts or equipment dispatch when required.
  • Communicate clearly with internal teams, field engineers, and customers.
  • Document troubleshooting steps, job updates, and resolutions accurately.
  • Provide high-quality customer support with strong professionalism.
Qualifications
  • A background in FTTx, GPON, or ISP operations is preferred.
  • Experience in network monitoring, technical support, or call center operations is a plus.
  • Strong written and verbal English communication skills are essential.
  • The ideal candidate should be comfortable working in a remote setup with a headset and company-issued laptop.
  • Good problem-solving skills and attention to detail are necessary.
  • The ability to follow procedures, work independently, and escalate when needed is crucial.
  • Williness to work night shift hours (UK time) is required.


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