Remote Network Operations Specialist

3 days ago

Mandaluyong City, National Capital Region, Philippines beBeeNetworkOperations Full time ₱1,500,000 - ₱2,000,000
Job Overview

This role involves monitoring networks and systems, handling incident tickets, coordinating with field engineers, and ensuring smooth operations for global clients.

This is a project-based opportunity with strong growth potential and comprehensive training provided to the successful candidate.

Key Responsibilities
  • Monitor systems, networks, and tools to ensure operational stability.
  • Track and log work progress in ticketing systems.
  • Respond to alerts and incident tickets in a timely manner.
  • Dispatch field engineers or technicians as needed and coordinate job activities.
  • Communicate clearly with internal teams, field engineers, and customers.
  • Document troubleshooting steps, job updates, and resolutions accurately.
Qualifications Required
  • A background in FTTx, GPON, or ISP operations is preferred.
  • Experience in network monitoring, technical support, or call center operations would be beneficial.
  • Strong written and verbal English communication skills are essential.
  • Ability to work in a remote setup with a headset and company-issued laptop.
  • Good problem-solving skills and attention to detail.
  • Ability to follow procedures, work independently, and escalate when needed.
  • Willingness to work night shift hours (UK time).
Benefits
  • One-week onboarding and hands-on training provided.
  • Initial 1:1 support with a field engineer, scaling up to multiple project responsibilities.
  • Ongoing guidance and collaboration with experienced engineers.
Why This Role?
  • Be part of a fast-growing NOC-as-a-Service team in heavy growth mode.
  • Opportunity to gain hands-on exposure to global telecom and ISP operations.
  • Competitive compensation package.
Details
  • Seniority level: Associate
  • Employment type: Contract
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting

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