Strategic Customer Outcomes Manager

2 days ago

Makati City, National Capital Region, Philippines beBeeCybersecurity Full time $100,000 - $120,000
Customer Success Leadership Role

This role oversees the customer success journey of our most strategic accounts, primarily focusing on Cybersecurity as a Service. The Senior Customer Success Manager leads engagement throughout the customer lifecycle from deployment and adoption through renewal.

Key Responsibilities:
  • Manage named accounts to ensure long-term engagement and satisfaction
  • Establish key relationships within the customer organization and develop strong partnerships with key buyers and influencers
  • Collaborate with customers to build joint plans for success and maintain a detailed understanding of customer business needs
  • Deliver exceptional customer experiences that support our brand promise of delivering superior cybersecurity outcomes
  • Monitor customer analytics and KPIs to identify areas for improving customer experience and optimizing solutions
  • Conduct regular business reviews to clearly articulate specific value Sophos services deliver to customers
  • Coordinate activities across onboarding, sales, product operations, services, and renewals to ensure smooth handoffs and optimal customer experiences
  • Sustain business growth and profitability by maximizing value, driving usage and adoption, upselling services, and reducing churn

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