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Bilingual Support Specialist
2 months ago
Job Summary: We are seeking a highly motivated and detail-oriented Japanese Bilingual to join our team as a Technical Support Associate. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Update and maintain various systems/tools per standard process documentation.
- Execute transactions without minimal direction, enter data and retrieve information from group-specific system.
- Audit own data entry for accuracy and make required corrections.
- Conduct data verification.
- Respond to various requests for information, as needed.
- File, archive and retrieve documents using filing standards.
- Produce standard correspondence by following existing templates.
- Respond to information requests by searching, summarizing research results, and compiling in requested format.
- May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies.
- Follow established policies, procedures, and methods.
- May serve as technical and functional resource or super users to other team members.
- Participate in process improvement initiatives or special projects as assigned.
Requirements:
Na to Native Preferred N1 JLPT NAT certification. Nihongo reading/writing/speaking skill is a must. MS Windows PC skills are also a must. Accenture will provide PC with MS Windows OS. Resources expected to send/respond to emails in MS Outlook, attend teleconference calls using MS Teams, take screenshots and copy & paste screen sections to electronic documents, etc. Resources must be trainable and with high learnability. Resources should have professionalism like reporting/leesing work on time, speedy/accurate/quality execution of assigned tasks, having attention to details, ability to do self-checking, ability to follow desktop procedures (DTP) and seek advice from immediate supervisor in case of any DT deviations encountered, etc. Resources will need to undergo a minimum of 3 to 6 months building.
