Achieve Business Success Through Expert Relationship Building

2 days ago

Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time $85,400 - $122,000
Job Description

Our organization is seeking a talented Customer Success Manager to champion customer needs and drive success. As the primary point of contact, you will share deep product knowledge, provide innovative solutions, build relationships, and foster a collaborative environment.

As a Customer Success Manager, you will be responsible for ensuring our customers get the most out of our platform. This includes aligning customer business goals with current and future product capabilities, encouraging customers to utilize new features, providing insight and relay customer feedback to internal teams, and evaluating churn and downsell risk.

Required Skills and Qualifications
  • Prior experience with Contact Center technology is required.
  • 3-5 years direct enterprise-level customer success experience for a SaaS company.
  • Bachelor's Degree or equivalent experience in Customer Success, Consulting or Account Management.
  • Proven experience building strong customer relationships with IT and business executive stakeholders.
  • Strong skills in verbal and written communications, strategic planning, and project management.
Benefits
  • Comprehensive medical, dental, vision, disability, life insurance.
  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits.
  • 401K match and ESPP.
  • Paid time off and paid sick leave.
  • Wellness programs including 1:1 coaching and meditation guidance.
  • Paid parental and pregnancy leave and new parent gift boxes.
  • Family-forming benefits (IVF, Preservation, Adoption etc.).
  • Emergency backup care (Child/Adult/Pets).
  • Pet insurance and Pet Telehealth.
  • Employee Assistance Program (EAP) with counseling sessions available 24/7.
  • Free legal services that provide legal advice, document creation and estate planning.
  • Employee bonus referral program.
  • Student loan refinancing assistance.
  • Employee perks and discounts program.

Our organization values collaboration, inclusivity, and support, fostering a work culture that encourages teamwork and mutual respect. We are committed to hiring and retaining great people who power our success.

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