Business Development Professional

2 days ago

Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱3,500,000 - ₱7,000,000
B2B Customer Success Expert

We are seeking a highly skilled B2B Customer Success Expert to join our growing team. This role involves partnering with leading technology brands to deliver exceptional customer experiences.

As a Customer Success Expert, you will be responsible for:

  • Managing high-volume customer interactions via phone and email
  • Conducting thorough customer health checks and capturing the Voice of the Customer
  • Building in-depth product knowledge to address customer questions, objections, and concerns
  • Collaborating with global teams to provide superior customer service
  • Documenting customer feedback and tracking satisfaction metrics

The ideal candidate will possess:

  • At least 1 year of experience in Customer Success roles
  • Proficiency in CRM systems, preferably Salesforce
  • Proven ability to onboard new clients or product users through demos and presentations
  • Experience in client management, conducting health checks, and client business reviews
  • Prior success in achieving individual and/or team sales quotas/goals
  • Preference given to candidates with experience in retention/renewals motion

We strive to create an inclusive workplace where all employees feel empowered and celebrated.

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